Whether hardware failure, wear and tear or accidental damage – with the Productivity Solutions and Services (PSS) Edge Service Gold support contract from Honeywell, your customers’ mobile computers, printers and scanners are protected against all eventualities.
The Honeywell Edge Service includes the rapid repair or direct replacement of defective devices (at the discretion of PSS).The service is made up of various individual service offers. These include:
Access to the PSS information and support tool around the clock.
Level 1 telephone technical support from a Honeywell service technician. They support your customers in solving hardware, software and installation problems.
Case management for tracking solutions and escalating problems.
Escalation management, a central point of contact for incident management, escalation and the status of incidents within this service.
Repairs defective devices due to hardware failures caused by wear and tear or accidental damage to circuit boards, screens, keyboards, buttons, housings and other components. Covers the cost of labour and expedited repair or replacement of parts.
Replacement of damaged styli, battery compartment covers, screen protectors, carrying straps or clips supplied with the product sent in for repair.
Functional test before return: Before the product is cleaned, repackaged and sent back to the return address specified by the customer, it is subjected to a comprehensive functional test.
* Available separately, not available for all regions. Ask your Jarltech sales partner or Honeywell for availability.
Cover your customers’ mobile computers, printers and scanners with the comprehensive range of Honeywell Edge Services. Find out more from your sales representative now!
