Smart services for mobile workers

Smart services for mobile workers

A real added value for your customers: introduce them to the communications and messaging software solutions from Honeywell for mobile workers.

Communicate together and send messages

In addition to excellent hardware and Mobility Edge, Honeywell offers a variety of clever services with which your customers work more efficiently and optimise processes. In businesses most of the workers are networked with each other. Thus, there is a continuous exchange of information. Communication often occurs verbally and via e-mail, and in the past several years, increasingly via various messaging services. Whether your customers’ mobile workers deliver an order, help buyers in shop aisles or bring samples to the laboratory, they require intelligent and efficient communications possibilities to work together. Offer them a uniform communications platform which is secure and delivers what it promises!

Honeywell offers the following communications and messaging software:

Talk smart with Smart Talk

Smart Talk is an intelligent all-in-one communications solution for modern mobile workers which increases the communication of your customers’ mobile workers in all industries. It is a cloud-based software solution independent of the operating system and hardware; it supports Android, iOS and Windows operating systems for all vendors’ mobile and desktop devices. Honeywell Smart Talk comes pre-installed and has been optimised with a voice feature on selected Honeywell Mobility Edge mobile computers – such as the CT45/CT45 XP and CT60 XP – and is available on all Honeywell devices with voice features.

Honeywell CT45 / CT45 XP

Universal Android mobile computer

  • Durable Android mobile computer with a slim design
  • Captures data quickly and precisely from up to 10 m
  • IP65-/IP68-certified, impact-resistant from 1.8 m (from 2.4 m with a protective cover)
  • USB-C 3.0, 4G LTE, NFC and GPS as well as Wi-Fi 6 (optional), Bluetooth 5.1 and BLE (CT45 XP)
  • Mobility Edge device: simple integration and maintenance

Honeywell CT60 XP

Rugged mobile computer for the office and the field

  • 4.7″ Android mobile computer for indoors and outdoors
  • Very robust: IP68 certification and impact resistance from up to 1.8 m
  • Integrated FlexRange double-lens imager
  • Wi-Fi 2×2 MIMO, Bluetooth 5.0, Bluetooth Low Energy, 4G LTE and Push-to-Talk
  • Long life cycle, thanks to Mobility Edge

Smart Talk offer your customers:

  • A Push-to-Talk function
  • Secure calls, voicemail, telephone history
  • Secure messages, video calls, group messages
  • Help desk remote support

With Smart Talk your customers reduce the mix of communication methods used in the business. The software unifies communication for implementing collaborative tasks. As such, it reduces training time and support while improving security – so the IT department can focus on other tasks.

Honeywell Smart Talk offers your customers a unified application for communication between workers which solves the problem of fragmented communication. Additionally, the software offers enterprise-class security for voice calls, text and media messages and user presence – all from a single device.

Smart Talk Quality

Smart Talk ensures seamless roaming and offers audio quality for an excellent call experience.

  • Seamless dialog continuity between WLAN and mobile wireless network
  • Network monitoring and MOS score rating for every call
  • Supports a broad range of audio codecs, including OPUS and SILK

Smart Talk Security

Smart Talk ensures seamless roaming and Smart Talk provides advanced enterprise security for protecting business information and worker’s personal data.

  • Voice and messaging encryption, support of TLS and Mutual TLS environments
  • MDM-ready, to lock or remotely wipe containers
  • Secure RTP support and encryption of video and audio media streams

Smart Talk Compatibility

Smart Talk software is quickly deployed – which ensures reduced implementation costs.

  • Interoperability with more than 100 SIP-based call servers, PBX and hosted providers
  • Independent of the operating system (iOS, Android, Windows)
  • Platform-independent (desktop, laptop, mobile, tablet)
  • Utilization of LDAP for quick user provision

Smart Talk Flexibility

Use Smart Talk independently of the vendor. The software is scalable across the business and existing devices.

Business Intelligence

The software solutions from Honeywell have been developed to get the very best out of your customers’ workers and systems. They support customers during the restructuring of their business. The Honeywell Business Intelligence software manages the entire life cycle, company transparency and the performance analysis of systems, workers and tasks. Thus, it actively contributes to enhanced company productivity and profitability. With the Business Intelligence software from Honeywell your customers master current challenges, such as battery life, missing devices, device security, as well as the acquisition and retention of productive, active workers.

Operational Intelligence

With Operational Intelligence, Honeywell offers your customers a range of solutions for reducing the TCO of devices and for enhancing productivity. In addition to far-reaching, data-protected insights, the Operational Intelligence solutions suite allows your customers to implement workflow automation which prevents problems before they happen. It also lets problems be managed in real time, to significantly reduce IT support costs and negative impacts on productivity.

Operational Intelligence makes it possible

The Operational Intelligence suite consists of 3 solutions:

Professional & Enterprise Version

How much does it cost your customers to troubleshoot assets within the business? Based on analysis it can take up to 83 minutes until the problem has been identified within the business, which has a direct impact on your customers’ productivity: sales opportunities are missed, orders are not picked, meetings must be rescheduled and deliveries are delayed.

With Operational Intelligence Professional and Enterprise your customers solve up to 85% of the problems which contribute to device TCO.

It’s worth it: With Operational Intelligence your customers win back up to 1.5 hours of productivity per worker and per solved device problem with automated workflows, implementable warning alerts and insights, such as Remote Device Triaging!

With the Operational Intelligence software from Honeywell, you aid your customers in helping their workers continue without interruptions, help them identify problems before they happen and to lower the TCO of devices.

Standard Version

If your customers’ most important IT problems are related to mobility, printers or scanners, then the Standard Version of Operational Intelligence is the right one for them. By implementing Operational Intelligence Standard and its robust asset management features, your customers will find that up to 9% of their serviced devices are fixed remotely, and 8% fewer mobile trouble tickets are opened.

Would you like to get to know the clever software solutions from Honeywell? Then simply contact your sales representative and ask for a demonstration!