Do you want to be a hero for your customers in hospitality and make a big difference in a small way? Then you must read this story:
»It was one of those summers when it was all too much to bear. The tables outside were full, there wasn’t enough staff, the kitchen was at its limit – and hungry guests were piling up at the entrance. A small, family-run restaurant. The boss had worked the stove for 20 years, her son was in training, and everyone was as tired as the »Closed today« sign that hung on the door more and more often.
Until he arrived. The reseller. Not a superhero, not a magician. But someone who listened. He sat down and heard about the shifts that no one wanted to do. About the temporary staff who only stayed for a summer. About the guests who left disappointed because nobody had time to tell them that the food was ready. When the boss and her team had finished, he said: »I’ve got something. It beeps when it’s on.« They laughed and thought it was a gimmick. But then he showed them the ratiotec Connect pager.
The ratiotec Connect pager made no noise. It brought peace and quiet, because every guest was given one when they ordered. As soon as the food was ready, they were notified with a click of the mouse. Then it vibrated, flashed briefly – and the guest knew: it’s time. No calling, no searching, no stress. And even better: With the small, optional additional module for table and zone tracking, the team even knew where the guest was sitting. Whether outside, inside or at the back of the courtyard. One click – and everything ran like clockwork.
The boss suddenly had time to say hello again from the kitchen. The son saw a future in his job for the first time again. And the guests? They came more often now! And they talked about it. Because their favourite restaurant remained open. The pager had another advantage: it listened in. Not in an unpleasant sense – but as a silent timekeeper. With the integrated »time-to-service« option, it showed: When is it taking too long? Where is congestion? Which days really need more hands? This is how the boss analysed her waiting times for the first time. She recognised the peak times, the bottlenecks – and recruited staff in a more targeted manner. No longer on instinct. But with a system. The guests felt it. And wanted to come. And more often. Some called it coincidence. But the son just grinned. Because he also knew what nobody else saw: the ratiotec Connect pager had changed more than three new temporary staff ever could have.
Oh yes – one detail that was nearly forgotten: The ratiotec Connect pager comes with an impressive five-year warranty. While other devices from the Far East flickered after just one summer, the ratiotec Connect pager remained quiet and reliable. Day after day. Click after click. A device that was more than just technology – confidence to go.«
And how did the story continue? Today, the reseller sells more ratiotec Connect pagers than ever before. Not because it’s technology. But because it helps people. He says: »I don’t sell devices with the ratiotec Connect pager. I’m selling breathing space, smiles, favourite places that stay.« And sometimes you hear him smiling softly when one of the ratiotec Connect pagers beeps.
