Zebra OneCare Services
Whether it’s small challenges, such as technical questions, which is comparable with light rain, up to cloud bursts, such as device failure – your customers are always safe and dry with the versatile support services from Zebra OneCare. It’s no surprise, since the maintenance plans set high standards in service, repairs and direct vendor support. Plus, it provides your customers access to the Zebra DNA tool LifeGuard for Android and VisibilityIQ OneCare.
OneCare Essential
With OneCare Essential your customers receive extensive OneCase support, including enhanced service offerings such as comprehensive repair coverage, live support, access to selected software and device diagnostics for mobile computers.
OneCare Select
In addition to the Essential services, OneCare Select offers live technical support that is available around the clock, device deployment, spare part management and replacement device shipment in advance. This way, your customers’ devices have maximum protection.
OneCare Special Value (SV)
With OneCare Special Value your customers focus on protecting their Zebra mobile devices in the value segment. It covers quick repairs for accidental damage (optional), providing enterprise-level service while protecting their budget.
OneCare Technical and Software Support (TSS)
In addition to exclusive software upgrades and security updates – even for third-party apps – OneCare Technical and Software Support offers your customers optional support for hardware and software problems by experienced Zebra experts.
OneCare Support On-Site*
With OneCare Support On-Site the Zebra service centre sends a trained, certified Zebra technician to provide personal support within 1-2 business days for repairs and maintenance of devices that are important, large or too bulky for shipping.
*Not available in all regions.
Your customers benefit most from the Zebra OneCare service offerings in combination with the reliable mobile devices from Zebra.
These include, among others:
With Zebra VisibilityIQ, your customers proactively see how their Zebra devices are performing!
Do you wear a smartwatch with a fitness tracker that tells you how much you have walked today? If so, probably because you want to keep track of your physical fitness. Something similar is available for Zebra devices: VisibilityIQ. With VisibilityIQ, your customers have immediate access to the comprehensive data of their Zebra devices at any time. So, they get reliable information about the performance of their devices and prevent damage before it affects the company’s performance. Just like you with your fitness tracker!
Prevention is better than curing
With VisibilityIQ, your customers actively manage all their Zebra devices. They get real-time performance analytics to ensure excellent performance for their business. So your customers don’t take action after something happens to their devices – which costs a lot of time and money. Instead, with VisibilityIQ, they are constantly active so that device failures don’t happen at all – and that only costs them a quick glance at the data provided!
Give your customers an absolute overview of the performance of their Zebra device fleet and introduce them to Zebra VisibilityIQ!
VisibilityIQ OneCare
VisibilityIQ OneCare is part of Zebra’s OneCare professional maintenance plans. The service offers your customers the ability to avoid unplanned device downtime and repair expenses. Your customers get cloud-based visibility into repair and support information, contracts and support cases, and LifeGuard Analytics reports.
VisibilityIQ Foresight
VisibilityIQ Foresight offers significantly more capabilities than Enterprise Mobility Management (EMM) systems. It brings together data from more sources than any other service, prepares it clearly in a single colour-coded, cloud-based overview and translates it into immediately actionable insights. VisibilityIQ Foresight also evaluates historical data to create forecasts. This allows your customers to spot problems before they affect the business and take action in time.
More of an overview is not possible
VisibilityIQ Foresight gives your customers real-time answers to questions like: Where are the devices? Are they fully charged? How many are being repaired? How many have been lost or stolen? How well are the devices connected to the network? How are they being used? How many spare devices do we need? Do we have the right number of devices at each location?
Read a case study about an Italian wholesaler’s experience with VisibilityIQ Foresight: Case Study
Keep your customers’ Zebra devices powerful for the long term! Order VisibilityIQ with your Zebra devices today with your sales representative!
