The most important information at a glance* • Project-related on-site service for Colormetrics POS products • Valid for Germany, France, Belgium, the Netherlands and Luxembourg • Service periods of 1, 2 or 3 years • On-site service, if possible, on the same working day, if necessary also after 5 p.m. (except Saturdays) • Open remote connection possible after system recovery (depending on local license)
This is the Colormetrics on-site service! Offer your customers in retail and hospitality more service for their POS: present the Colormetrics on-site service to them in projects. This is how you strengthen customer loyalty and increase customer satisfaction at the same time. Among other things, the service ensures with its on-site service technician that your customers’ Colormetrics POS systems are ready for operation at any time and that their service life is increased. The Colormetrics on-site service is a future-oriented service, which goes far beyond telephone assistance.
From when does the service apply and how long is it valid? The duration of Colormetrics on-site service depends on the service period your customers have chosen (1, 2 or 3 years) plus a 14-day installation buffer – so service starts when the product is delivered from the distributor to the reseller.
What does the service cover? The on-site service includes all hardware faults covered by the regular system warranty. This also includes replacing defective hard disks and SSDs with new components and providing your customers with functional hardware.
All further, detailed information on the Colormetrics on-site service is available from your sales representative!
Present the extensive, project-related Colormetrics on-site service to your customers. Preferably get in touch with your contact person in the sales department.
* For details see service conditions.
