Jarltech: Hello, Mr. Schüßler. Citizen stands for great receipt and label printers, as well as excellent service. So far, resellers have benefited from the many advantages of the »Citizen Consul Club« (CCC). Now Citizen has launched the »CCC for ISVs«. What exactly does it offer?
Jörk Schüßler: With the »Citizen Consul Club for ISVs« we address the individual needs of software houses and system integrators. Many resellers, who are already members of the CCC, came to us with inquiries if we could offer that, too. Of course we can! With the »CCC for ISVs« we offer software houses and system integrators tailor-made, individualized service.
JT: What exactly does that mean?
Jörk Schüßler: The »I« in ISVs stands for »individual«. It means that we actually offer each software house individually customized support in the form of our ISV Toolbox. We work together with industry leaders in hardware, resellers and software vendors. The tools of our ISV Toolbox simplify all integration processes for software houses and system integrators. After all, every company is different and therefore has different needs. This also applies to software houses. That’s why Citizen uses a toolbox that offers them different tools to work even better with Citizen. For example, the ISV Helpdesk is at your disposal with a dedicated project manager. He deals individually with the requirements and needs of the individual and helps find the best possible solution.
JT: Are there differences in the support that software houses and system integrators receive?
Jörk Schüßler: We divided the support into four different levels: programming support and special firmware, webinars, and One2One demos for using our layout utilities. The great thing is, among others: our products – even firmware – are adaptable to fit the respective brand.
JT: Can software companies test the service as well?
Jörk Schüßler: Of course! We offer a wide range of label printers, mobile printers, POS printers and kiosk printers for testing – because we want to make sure that our customers are completely satisfied with their choice. They are also available for trade fairs and events. If you want, we also support you with marketing activities.
JT: What else do software companies benefit from?
Jörk Schüßler: Quite clearly from the networks in the »CCC for ISVs«! We consciously network people and they enjoy many benefits as a result. Plus, we offer attractive premiums, cash-backs for purchases and special prices. We protect them from aggressive web shop prices and make their project ours. Whether you have a local or global project, we support you with guaranteed prices and worldwide support.
JT: For whom is the »CCC for ISVs« suitable and how do I register?
Jörk Schüßler: For all medium and large software houses and system integrators. There are no hurdles to be included in the program – simply register at www.citizen-systems.com/ISV-Consul – we’ll get in touch with you and develop a roadmap for successful collaboration.
JT: Mr. Schüßler, thanks for the information, it sounds like a really great service!
Your sales representative will gladly answer any questions about »CCC for ISVs«!
