Highly effective against »Headaches«

Highly effective against »Headaches«

Panasonic’s TOUGHBOOK Smart Service efficiently resolves field service issues and boosts productivity!

Imagine you have a headache and are facing an important appointment. You opt for a quick solution to alleviate the symptoms and take something for the pain. TOUGHBOOK Smart Service, however, goes a step further. The Panasonic experts don’t just treat symptoms; they analyse the causes and address the root problem, ensuring the symptoms don’t recur. This intelligent, software-based service is specifically designed for your field service customers. The best part: TOUGHBOOK Smart Service is used for all Panasonic products – and beyond.

  • … minimise the time spent interpreting data.
  • … eliminate battery issues.
  • … identify and resolve connectivity problems.
  • … locate lost devices.
  • … identify underutilised assets and applications.
  • … track, analyse, and resolve device restart causes.
  • … stop data breaches.

Problems are often due to factors beyond hardware, such as connectivity issues, software interruptions, firmware updates, and user errors, which sometimes causes headaches for your customers’ IT departments. By using TOUGHBOOK Smart Service, your customers gain an overview of their devices, allowing mobility issues to be proactively reported and quick remedial actions recommended before they lead to disruptions.


  • Versatile, lightweight, and robust 14″ notebook (HD or Full HD), Windows 11 Pro
  • 2 user-exchangeable rear expansion slots allow integration of legacy ports
  • High-precision GPS and optional pass-through antennas, 4G LTE, and e-SIM
  • Ultra-robust 14″ Full HD touchscreen notebook with Windows 11 Pro
  • AI-compatible, IP66-certified, Wi-Fi 7, up to 25 hours battery life for high productivity
  • 7 user-exchangeable modular expansion areas, including legacy ports