{"id":41513,"date":"2024-05-15T13:40:03","date_gmt":"2024-05-15T11:40:03","guid":{"rendered":"https:\/\/jarltech.blog\/?p=41513"},"modified":"2024-06-06T07:53:59","modified_gmt":"2024-06-06T05:53:59","slug":"a-maximum-of-service","status":"publish","type":"post","link":"https:\/\/jarltech.blog\/en\/featured\/a-maximum-of-service","title":{"rendered":"A maximum of service"},"content":{"rendered":"\n

With Honeywell Edge Service<\/mark>, your customers\u2019 devices are fully covered.<\/h2>\n\n\n\n

Whether hardware failure, wear and tear or accidental damage \u2013 with the Productivity Solutions and Services (PSS) Edge Service Gold support contract from Honeywell, your customers\u2019 mobile computers, printers and scanners are protected against all eventualities.<\/strong><\/strong><\/p>\n\n\n\n

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Everything the service heart desires<\/strong><\/strong><\/h4>\n\n\n\n

The Honeywell Edge Service includes the rapid repair or direct replacement of defective devices (at the discretion of PSS).The service is made up of various individual service offers. These include:<\/strong><\/p>\n\n\n\n

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Access to the PSS information and support tool <\/strong>around the clock.<\/p>\n\n\n\n

Level 1<\/strong> telephone technical support<\/strong> from a Honeywell service technician. They support your customers in solving hardware, software and installation problems.<\/p>\n\n\n\n

Case management<\/strong> for tracking solutions and escalating problems.<\/p>\n\n\n\n

Escalation management<\/strong>, a central point of contact for incident management, escalation and the status of incidents within this service.<\/p>\n\n\n\n

Repairs <\/strong>defective devices due to hardware failures caused by wear and tear or accidental damage to circuit boards, screens, keyboards, buttons, housings and other components. Covers the cost of labour and expedited repair or replacement of parts.<\/p>\n\n\n\n

Replacement <\/strong>of damaged styli, battery compartment covers, screen protectors, carrying straps or clips supplied with the product sent in for repair.<\/p>\n\n\n\n

Functional test before return: <\/strong>Before the product is cleaned, repackaged and sent back to the return address specified by the customer, it is subjected to a comprehensive functional test.<\/p>\n<\/div>\n\n\n\n

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Service & <\/strong>
Software*<\/strong><\/th>		Mobile  computer<\/strong><\/strong><\/th>Printer<\/strong><\/strong><\/th>Scanner<\/strong><\/th><\/tr><\/thead>
Operational
Intelligence<\/td>		\u00d7<\/td>\u00d7<\/td>\u00d7<\/td><\/tr>
MDM-
Management<\/td>		\u00d7<\/td><\/td>\u00d7<\/td><\/tr>
Setup
<\/td>		\u00d7<\/td>\u00d7<\/td>\u00d7<\/td><\/tr>
Configuration<\/td>\u00d7<\/td>\u00d7<\/td>\u00d7<\/td><\/tr>
Staging und
Kitting<\/td>		\u00d7<\/td>\u00d7<\/td>\u00d7<\/td><\/tr>
Replacement
Management<\/td>		\u00d7<\/td>\u00d7<\/td>\u00d7<\/td><\/tr>
Project
Management<\/td>		\u00d7<\/td>\u00d7<\/td>\u00d7<\/td><\/tr>
Image
Management<\/td>		\u00d7<\/td>\u00d7<\/td><\/td><\/tr>
Help Desk
<\/td>		\u00d7<\/td><\/td><\/td><\/tr>
Rental-
Service<\/td>		\u00d7<\/td><\/td><\/td><\/tr>
Recycling
and Repurchase
service<\/td>		\u00d7<\/td>\u00d7<\/td>\u00d7<\/td><\/tr>
Preventive
Maintenance<\/td>		<\/td>\u00d7<\/td><\/td><\/tr><\/tbody><\/table>


* Available separately, not available for all regions. Ask your Jarltech sales partner or Honeywell for availability.<\/em><\/span><\/i><\/p>